Return Policy

Return and Refund Policy
Address to ruturn: Please return the item to the ware house shown below, with RMA number attached:

UnicSen, Inc.

7406 Oxford Cir.

Dublin, CA 94568

Faulty Goods
All goods are fully supported by our manufacturers warranty processes. If any goods we supply are found to be faulty within 28 days of delivery then an identical new product or a similar product with better performances (if the same product is not available) will be provided as a replacement as soon as the old product is returned to us. All goods we sell come with one year warranty either by the manufacturer or by us. If we cannot find an exact replacement for the faulty product, then we will supply with a better or a similar product. To return the product you purchased from us, you should request a RMA (Return Merchandise Authorization) number by clicking the RMA link in the email sent from us right after the order has been shipped, Detail procedure is shown below.

When your order is shipped, a shipping confirmation email will be sent to you right away. In the email, there will be a link to your account page. Log in to your account and access your order history page. Find your current order and there will be a link to the RMA page. Once you receive the number, please write down this number clearly on the outer package and send us.

Any products returned as faulty will be tested on their return.


Goods Damaged in Transit
If you notice a box damage when you the item is delivered to you, please inform the driver of this and also make a note of the delivery note. This is required to protect yourself and to enable us to claim for the damage caused by the courier or the delivery service provider. If your goods are damaged in transit, we request that you have to email us about the faulty description with your order details.

Returning with RMA number
Once you get the RMA (Return Merchandise Authorization) number by clicking the RMA link in the email sent from us, you have to send us your fault goods with the RMA Number at your own expense. We will then replace the goods under our warranty policy. If the product has developed a fault within 28 days from the date of purchase though you used the product in good care and as described in the manual, then we will compensate the return postage charge (maximum $15.00 or the actual cost incurred, whichever is smaller). If the return postage charge is likely more than $15.00 then you have to contact us so that we can arrange the collection from our side. Please note there may be charges in case the driver cannot collect from you at the time and place agreed in advance as we will be charged from the collection company for the waste journey.

Canceling your Order
If you have simply changed your mind about your order and you wish to return your goods, then you can do so provided you inform us of this decision within 7 days from receipt of the goods. The goods must not be opened nor used and must be 'as new' when returned to us. Some media players can be opened and used for an evaluation purpose only but should be returned in its original mint condition if you wish to return for the refund or replacement with other products. It is important you do not peel off any protective film on the player or do not open the batteries for the remote control or any other accessories from its original packing. Once you've informed us of your decision to return goods and we have issued you with an authorization number to return the goods, you have 7 days to do so at your own expense. Once goods are received by UnicSen, we'll issue a full refund for the full cost of the goods - less the original delivery charges and the cost of any missing accessories or packaging. If the refund amount is more than $150.00, then we will also deduct the card administration fee which we have to pay to third parties for the card authorization and the payment processing. If the returned item is in used condition, then we will decline the refund or subject to a minimum of 20% administration charge depending on the returned condition. Refunds can only be processed to your original payment method.

Please note this policy does have some limitations and does not apply to business customers.

If there is a price drop of the product you purchased from us, we will give you the refund for the amount of price drop as long as the price has been changed within the next seven days from your original purchase date. You should inform us in writing with your order numbers (or our invoice numbers) to qualify for this price drop compensation.

Delivery charges will be incurred for all cancellations once they have been dispatched from our store, even if the cost of delivery is included within the price of the unit. We can provide delivery costs upon request.

If goods are received back not in a re-sellable condition, we are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to your account.

If a refund is required for a cancelled product this will only be issued via the original payment method and will be processed once the goods are received back into our store and inspected.

We reserve the right to charge a minimum 15% of restocking charge for all goods returned which are found to be not faulty and returned after the 7 day cooling period expired. For purchases made more than 28 days ago, no refund will be given in any case.

Please note
Returns cannot be accepted without prior authorization and a returns authorization number. The returns authorization number is only valid for 7 days from the date of issue. Goods sent back without prior returns authorization will be returned back to you and the cost of this delivery charged to your account.

Refunds
Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorized after a full inspection of the goods by our Returns department to check for completeness and correct product return.

Goods received back complete as NEW and unused and in original box and packaging including all accessories and in a re-sellable condition: Agreed refund as per above.

Goods received back complete as NEW and unused and in original box and packaging but with accessories missing: You will be refunded the full Invoice price - less delivery charges and cost of accessories.

Goods received back not in a re-sellable condition: We are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to your account.

Security sealed or blister packed goods cannot be returned once opened, unless faulty.

Other
You will own the goods once we have received your payment in full. Normally we send the invoice together with the goods, but we can send you an electronic invoice if you prefer. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.

How to return

If you think the product is faulty and you wish to receive a replacement, you have to click the RMA link in the email sent from us right after the order has been shipped. Detailed procedure is shown below.

When your order is shipped, a shipping confirmation email will be sent to you right away. In the email, there will be a link to your account page. Log in to your account and access your order history page. Find your current order and there will be a link to the RMA page. Once you receive the number, please write down this number clearly on the outer package and send to us.
Once we receive the item, then we will replace it if we cannot repair it.

Normal turn around time is about seven to ten business days. But in exceptional cases, we have to send to the factory if a replacement item is not available or the item has outer damages or scratches (as we cannot sell those if they are repaired later).

If you wish to return an item for the refund under our 7 days money back guarantee, please follow the same procedure as above. Please make sure you should send all the accessories without removing the protective films or any pouch to us in its original good condition. This is important as we have to sell these again. If they are clearly used condition, then we may refuse the refund or we have to deduct further as we can sell only as a second hand item at discounted prices.

Return postage charge should be covered by the customers unless agreed otherwise. If the product is DOA (dead on arrival) or the product developed a fault due to a fault from the manufacturer, then we will reimburse the return postage charge. But this reimbursement will not apply to customers who return items for the refund.
If you have further question on our returns policy, please contact us at info@unicsen.com. or at 510-573-2668 for more details.

Warranty Policy
All the products we sell come with one year warranty from the manufacturers.
If the manufacturer (or their technical support centre) is located within the U.S., then normally you have to contact them directly to get the necessary warranty services. If the manufacturer or their technical support is not available within the U.S., then we will provide the necessary warranty services.

Our warranty conditions are RTB (return to base). This means the product should be returned to us at the expenses of the customers, if the product developed a fault while being used by customers. If the product is found not to be faulty, then the customer should be liable for the return postage charge. If the product was D.O.A. (dead on arrival), then we will either collect it at our cost or reimburse the return postage charges. If the product has been used in the normal condition but develops a fault within 28 days from the date of delivery, then we also reimburse the return postage charges. This reimbursement scheme is limited to U.S. customers only.

In case the product goes faulty after one year warranty period expires, then we can still provide the warranty service at an extra cost. For details, please contact us.